Operations
Turnover rate is the share of units that changed occupants during a period, usually a year.
Updated Sep 12, 2026
Turnover rate = Move-outs ÷ Average units
Turnover is one of the most expensive operating events: vacancy, make-ready, leasing cost, and often a dip in resident quality.
Measure it, then look at reasons — rent, condition, response time, or life events. Unitz keeps lease end dates and turns in one place. See Portfolio Analytics.
Make-ready is the turn process that takes a vacated unit from notice to rent-ready: clean, repair, paint, and inspect.
Physical occupancy is the share of units that are leased, regardless of whether the contracted rent is at market.
Vacancy loss is the rent you did not earn because a unit was empty or taken off the market during a period.
See this in the product: Portfolio Analytics
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